Delivery and Returns
- Do you charge for delivery?
No we won't charge you for delivery, regardless of the size of the order. If you are situated outside of mainland UK there may be some instances where a carriage charge is applicable. For more information please visit our terms and conditions page.
- What is your standard delivery?
Our standard delivery time is up to 3 working days.
- How do I request next day delivery on an order?
We offer a free next day delivery on any item in stock. Simply place your order online or by phone by 2pm and you can choose to have a next day delivery. If ordering online you will have the option to select next day; if ordering over the phone with us please state clearly to your advisor that you would like your items sent on our next day service.
- Can I arrange a delivery date to suit me?
Yes you can. If you are ordering online you can arrange for a delivery up to 60 days in advance. If you are ordering over the phone, by email or by fax you can still request a specific delivery date to suit you.
- Can I track my order online?
At the present time we are unable to offer an online order tracking service. If you do have a query regarding your delivery, please contact our Customer Services team who will be able to track your order for you.
- My delivery hasn’t arrived, who do I contact?
Please contact our Customer Services team who will be happy to track your order for you.
- My order has arrived incomplete. What do I do?
In the first instance please check your delivery note. All items will be listed, with any delayed items highlighted with a revised delivery date. If the item you are expecting is not listed on your delivery note, please contact our Customer Services team who will be happy to help.
- What is direct delivery?
A direct delivery refers to an item which is not held in stock with us and will be delivered to you direct from our manufacturers. We will liaise with our manufacturers to ensure the delivery is made at a time to suit you and notify you of when this will be.
- What happens if you try to deliver when we are closed?
If you have an order placed on a scheduled delivery and you are closed, our courier partner will leave a card and reattempt delivery on the next working day.
- Do I have to sign for my delivery?
Yes. To enable us to track your order as well as provide you with a proof of delivery, our courier partner will require a signature on delivery.
- How can I return an item?
Our no quibble returns policy means you are welcome to return any item within 7 working days of delivery. If we have delivered an incorrect item we will happily replace this for you within 28 days of delivery. Please contact our Customer Services team who will be happy to help.
- Is there a charge for returning an item?
We will never charge you for collecting an unwanted item, however in some instances a restocking charge may apply. Please refer to our Terms and Conditions for full details.
- Can I return a complete order?
Yes you can. Please contact our Customer Services team within 7 working days of delivery and they will be happy to arrange this for you.
- Who do I contact if I have a faulty item?
Please contact our Customer Services team who will be happy to help.